washer broke and Evan was kind enough to listen to what I had to say and give me an idea what was wrong with it when no other
company would. Gave me an approximate price to repair as well. He was right on and didn't charge me a penny more the quoated/expected.
He was also on time and fixed my washer in record time. It has been a long time since I spoke with/worked with someone so
honest and reliable. You can't find many people like this these days. I highly recommend this company and will use them again
if I ever need to!!!!"
I have had this company out twice. They fixed a dryer
and a dishwasher. I would highly recommend them. They are prompt, courteous and knowledgeable. I know my appliance will be
fixed when they are done. I also like the fact that they do not try to sell you extended warranties or anything else. They
tell you what the repair will cost up front and that's what you pay, no add ons.
Fair Price and Friendly
Express Appliance serviced our refrigerator. The technician was very friendly and
the cost was very affordable. I would highly recommend them based on our experience. Aaron, Orlando, FL
I had used Express Appliance last
year for a problem with my washer. Evan came to our home, quickly diagnosed the problem and fixed it expediently. Instead
of charging us an arm and a leg for an item that would not have fixed the washer, he thoroughly diagnosed the washer and found
that we simply had a drain clogged with coins and buttons and other pocket treasures.
So this year when my freezer
stopped working effectively, I called Express again. Evan came to the house, diagnosed the problem and took care of the issue.
No hard sell, no pressure. The company has earned my trust and any future appliance business I may have!
How much does it cost to make a simple repair on
a dishwasher? Eight Long Island, N.Y.-area companies observed by ABCNEWS hidden cameras charged just $45 to $76 for one repair,
but the price a ninth company charged might have consumers hanging on to their silverware. ABCNEWS had an experienced repairman, Daniel Force of General Keystone
Appliance Service, disable a dishwasher in Good Morning America's hidden-camera-equipped "rip-off house" by moving
the door latch out of alignment. "It
would be a simple two-screw adjustment that anybody can make very easily," Force said. Overcharging? Sure enough, most companies fixed the problem for a reasonable fee, but then the
guys from Active Appliance showed up. In
two decades, Active Appliance, doing business under many names, has racked up more than 800 complaints. Authorities were so
fed up with the rip-offs, they even threw two former owners — a husband and wife — in jail. So it may not be a surprise that the price of ABCNEWS'
repair job is about to go through the roof. For the same repair others had done for as little as $45, Active charged $248.
"It is a rip-off;
it's a horrendous rip-off," said Roger Bogsted, the consumer affairs commissioner for Nassau County, N.Y. "I don't
know how you can justify charging that amount of money for tightening a screw on a latch. That's unconscionable." This isn't the first time Active Appliance has had
a starring role in an ABCNEWS hidden camera investigation: Three years ago, Diane Sawyer was reporting on repair scams for
Primetime, and guess who showed up to fix their dishwasher — Active Appliance, then doing business as Reliance Appliance.
What's more, one of the repairmen was the very same guy who came to the Good Morning America rip-off house. Like GMA's dishwasher, the one Primetime used back
then needed only minor repairs, but the guys from Reliance Appliance carted it away. The repairmen returned the dishwasher
nine days later and charged the homeowner $355.87 for the service call and new motor — except an examination showed
the company had left in the original motor. "That's a larceny," Nassau County District Attorney Denis Dillon told ABCNEWS' Sawyer at the time.
Rocket Science? At the Good Morning America rip-off house, ABCNEWS
figured $248 for 13 minutes of work amounted to about $1,000 an hour, and that there are rocket scientists that don't make
$1,000 an hour. "I don't make $1,000 an hour either,"
said Roy, the repairman for Active Appliance, when confronted. "Not me. I don't get none of it. I get a paycheck."
The repairman said not to blame him, that the office sets
the prices. And when ABCNEWS called Active Appliance, they insisted the fee was fair and reasonable. How can it be that $248 for less than 15 minutes of work is not a rip-off? "It's fixed," Roy said.
Not to Choose Them
or No Service Call with Repair! (Marketing Gimmicks just to get in the door)
SubContractors (Here today gone tomorrow)
Use AfterMarket or Used Parts (you'll never know
& they'll never tell)
(They'll tell you there's a warranty but just try to get in touch with them when your appliance breaks down again)
Vehicles without Parts Stock (What good does
it do you, if they arrive same day but you end up waiting days for an ordered part)
No Training or Schooling (Learning as they Go)
The Iron Rule (Do unto others before
they do unto you)